Accessibility (ADA) Policy

Water System Wiki is dedicated to providing an accessible online resource for homeowners and professionals researching water softeners, water heaters, plumbing, and related water system topics. We work to ensure that all visitors, including people with disabilities, can use our site effectively.

As a technical reference site covering product guides, installation tips, maintenance checklists, and plumbing best practices, we continually enhance our site’s usability and apply recognized accessibility standards to support an inclusive experience.

Our Commitment

We aim to make our content available to the broadest possible audience, regardless of device, technology, or ability. Accessibility is considered throughout our content creation, design, and site maintenance so that visitors can find and use information on water systems without unnecessary barriers.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) describe how to make web content more accessible for people with disabilities and outline three conformance levels: A, AA, and AAA.

Water System Wiki is partially conformant with WCAG 2.1 Level AA. “Partially conformant” indicates that while many elements meet the standard, some content or features may not yet fully comply. We monitor accessibility and implement improvements as part of our ongoing development cycle.

Measures to Support Accessibility

Water System Wiki takes the following measures to support accessibility:

  • Built-in accessibility considerations: Accessibility is factored into planning, design, development, content writing, and routine updates.
  • Quality assurance and testing: We use a combination of automated checks and human review to identify and address accessibility barriers.
  • Training and guidance: Team members involved in publishing content receive guidance on creating accessible articles, images, tables, and documents.
  • Defined responsibility: Specific personnel oversee accessibility initiatives and coordinate remediation efforts across the site.

Technical Specifications

Accessibility of Water System Wiki relies on the following technologies working with your browser and any assistive tools or plugins you use:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies help support conformance with applicable accessibility standards.

Compatibility with Browsers and Assistive Technology

Water System Wiki is designed to work with commonly used assistive technologies and current versions of major browsers. We strive for compatibility with:

  • Screen readers (for example, JAWS, NVDA, and VoiceOver)
  • Screen magnification tools
  • Voice recognition software
  • Keyboard-only navigation

The site is intended to function properly in current and recent versions of major browsers such as Chrome, Firefox, Safari, and Edge.

Limitations and Alternatives

Despite our efforts, some limitations may exist. If you encounter a barrier, please contact us. Below are known areas where issues may occur and the alternatives we aim to provide.

  • Third-party content: Our pages may embed or link to external resources (such as manufacturer specification sheets, calculators, videos, or maps). We do not control the accessibility of third-party content, but we will communicate issues to providers where feasible and, when possible, offer summaries or alternatives.
  • Legacy or archived documents: Older PDFs, diagrams, or scanned manuals related to plumbing or equipment may lack text alternatives. We are working to update or replace these materials with more accessible versions.
  • Ongoing improvements: Certain complex visuals—like plumbing schematics, comparison tables, or exploded equipment diagrams—may be challenging for some users. If these present difficulties, please contact us and we will provide assistance or a suitable alternative format.

Feedback

We value your input on the accessibility of Water System Wiki. If you experience an accessibility issue, let us know so we can address it as quickly as possible.

    When contacting us, please include details such as the page URL, a description of the problem, your browser and device, and any assistive technologies used. This information helps us investigate and resolve the issue more efficiently.

    Formal Complaints

    We aim to respond to and resolve accessibility concerns promptly and respectfully. If our response does not address your concern, you may pursue a formal complaint under the Americans with Disabilities Act or other applicable laws. We are committed to working with you toward a fair and transparent resolution.

    Assessment Approach

    Water System Wiki assesses the accessibility of our site through self-evaluation conducted by our internal team, including both automated testing and manual review.